Part Time Medical Receptionist
- Upskilling opportunities – work with a leading Haematology/Oncology Practice
- Above Award pay rate – 3 days per week – GP background please apply
- Mentone – parking provided
Do you pride yourself on your customer service skills and admin skills? Is a can-do attitude your specialty? Do you want a healthy work/life balance? Then we want to hear from you.
Our Specialists are looking for a Medical Receptionist to join our reception team and assist with managing our consulting sessions, office management and handle medical administration tasks including patient administration for our practice. You will report directly to our Specialists and Senior Receptionist. We welcome candidates from GP or Allied background to upskill.
This is a patient facing role in our practice and may lead to further upskilling opportunities in the future.
At our practice, our patients are our number one priority (this cannot be overstated). Therefore, your amazing customer service and attention to detail skills will assist them in their patient journey. All your dealings with our patients will be via face to face or electronically.
Our ideal candidate will have the following:
Professional and proficient demeanour and presentation – excellent grammar and medical terminology
Unflappable personality, that likes to follow efficient systems
Excellent communication skills with a positive and friendly manner and can-do attitude (leave a fantastic impression)
Experience using Best Practice, Mediflex and ECLIPSE (or similar medical software programs) (not mandatory)
IT savvy – to be able to troubleshoot if needed
Ability to work independently with initiative and in a team environment
Ability to work well under pressure and to multi-task in a busy environment along with being open to direction (from Specialists) to ensure the smooth running of the practice
Constantly takes pride in their work and productivity, who loves to assist particularly for patients in need and is flexible in times of demand
Assisting our Specialists and Senior Receptionist as and when needed (ad hoc duties)
Responsibilities will include:
Assisting in the smooth efficient running of the practice.
Handling referrals from patients
Directing patients to our interactive website to load paperwork or send via email/mail if needed
Managing the phone
Respond to and manage patient communication tasks including phone calls and emails
Welcoming patients face to face, phone calls and other forums of contact in an efficient, friendly and courteous manner – making them feel as if they really matter
Providing exceptional attention to detail in all tasks and duties
Delivering exceptional customer service at all times
Scheduling and managing patient appointments and assisting with consultation sessions including invoicing and receipting (for sessions off and on site)
Collecting, entering, and uploading patient details and reports
Performing general administrative duties and ad-hoc duties as required for the Specialists
Covering leave (sick and annual, with notice) for our other Medical Receptionist
Days: 3 full days per week
It is a practice requirement that you are fully vaccinated against COVID-19 and you will be asked for your vaccination certificate during the Recruitment process.
Salary will be above the Award and based upon experience.
Please quote ref: 860
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