Author: Laura

862 – Medical Receptionist/Typist – Kew

Part time Medical Receptionist/Audio Typist

  • 3 days per week – St Vincent’s Private – Kew
  • Be upskilled in Gentu Medical Software
  • Learn from the best – Work/lifestyle balance

This is a role that you will be able to display your great patient care skills along with your IT savviness.

About the role

We are looking for a friendly and proactive medical receptionist with good typing skills to join our surgical practice on a permanent part time basis. Previous experience in medical reception/administration is essential for this role.

You will provide administrative and reception support to our Surgeon and patients. An important aspect to this role is the audiotyping of letters, to be sent out with a fast turnaround.

The role will be based at our Kew rooms (within St Vincent Private Hospital) and is 3 days per week .

Key duties and responsibilities:

  • Assist with managing consulting sessions, meet and greet
  • Answering the practice phone in a professional, caring and warm manner
  • Manage appointment diary and referrals
  • Administrative duties as required (e.g.: scanning, send/receive correspondence, inbox maintenance)
  • Audiotyping letters
  • Flexibility to cover staff annual and sick leave

Skills and experience

  • Excellent written and verbal communication skills
  • One to two years minimum experience as a Medical Receptionist in a similar environment; experience in Specialist rooms highly advantageous but not essential, if you have GP experience please apply
  • Experience liaising with Surgeons, staff and allied health professionals and patients (warm and respectful manner when interacting with staff, patients and all medical professionals)
  • Prior experience with medical software with strong computer/IT (including troubleshooting) skills and Genie experience
  • Typing speed (minimum 70-80 words per minute)
  • Your patient care skills are only second to your attention to detail skills
  • Experience and ability to meet deadlines – fast turnaround of letters – 24 hours optimum
  • Overtime may be required once or twice per month if the surgeon finishes consulting after 5pm so that all letters are typed and sent out on the day – we pride ourselves in our turnaround.

You will be reporting to our Practice Manager who will support and guide you in this role.

Working Days
Monday, Tuesday and Thursday

Working Hours:
8:30am till 5:00pm
1 x Thursday a month, twilight session till 8pm.

It is a practice requirement that you are fully vaccinated against COVID-19 and you will be asked for your vaccination certificate during the Recruitment process.

If this is a role that suits your skills and experience, we would love to hear from you.  Please apply via Seek and quote ref: 862.

For further updates follow our Instagram page: RecruitmentatRWS.

861 – Medical Secretary/PA – East Melbourne

 

Full Time Medical Secretary/PA

  • Renowned Urology Practice – Beautiful modern rooms with views
  • Commence asap – Urology Private Practice – East Melbourne location
  • Amazing team, amazing culture – parking included

Do you love a great working culture?  Amazing modern rooms with city views?  Would you like to enjoy the rare privilege of parking in this area, included in your role?  Then please apply.

Our Urology Practice is seeking a professional, highly organised and experienced Medical Secretary/PA (Genie experience mandatory) to complement our existing team. This would be a pivotal role in our Practice supporting our Practice Manager and looking after our principal Surgeon.

To set the scene, this is a Practice that has a truly amazing culture, from our Surgeons to all of our staff, and we would love you to be part of it.  We are looking for a Medical Secretary who prides themselves in their attention to detail skills and who understands the importance of caring for the Practice and the Practice’s patients and views this important as their professional skillset.  Our Practice is located in East Melbourne.

Our requirements are:

  • Having a good understanding and extensive experience in Theatre Bookings, Surgical Quoting, Genie Medical Software (or similar) including known Gaps, no Gaps and AMA fees
  • Being experienced in working with various health funds and Medicare (Eclipse viewed highly)
  • Having previous medical reception/secretarial experience including managing consulting sessions and reception relief
  • Audio transcription (Dictaphone typing) skills (viewed favourably)
  • Be a great team player – happy to assist others when needed and love working in well-functioning teams
  • Possess excellent organisational skills, outstanding work ethic and punctuality
  • Displaying outstanding customer service skills, verbally and written.
  • Proud of your professional manner and presentation
  • Have a capacity to perform well in a busy environment – must be a skilled multi-tasker
  • Happy to perform ad-hoc administration duties for the Surgeons

Traits:

  • ‘Can do’ attitude who is extremely organised and prides themselves on their attention to detail
  • Clear and concise communicator with a sense of humour
  • Honest, trustworthy, loyal and dependable
  • Friendly with quiet confidence

Experience:

  • Must have minimum two (2) years Medical Secretarial experience
  • Private Specialist experience is mandatory

It is a practice requirement that you are fully vaccinated against COVID-19 and you will be asked for your vaccination certificate during the Recruitment process.

The successful applicant will be rewarded with a supportive and dynamic work environment as well as a remuneration package, dependent on experience, which is above the award wage.  Apply now quoting reference 861.

For further updates follow our Instagram page: RecruitmentatRWS.

860 – Medical Receptionist – Mentone

 

Part Time Medical Receptionist

  • Upskilling opportunities – work with a leading Haematology/Oncology Practice
  • Above Award pay rate – 3 days per week – GP background please apply
  • Mentone – parking provided

Do you pride yourself on your customer service skills and admin skills? Is a can-do attitude your specialty? Do you want a healthy work/life balance? Then we want to hear from you.

Our Specialists are looking for a Medical Receptionist to join our reception team and assist with managing our consulting sessions, office management and handle medical administration tasks including patient administration for our practice. You will report directly to our Specialists and Senior Receptionist.  We welcome candidates from GP or Allied background to upskill.

This is a patient facing role in our practice and may lead to further upskilling opportunities in the future.

At our practice, our patients are our number one priority (this cannot be overstated). Therefore, your amazing customer service and attention to detail skills will assist them in their patient journey. All your dealings with our patients will be via face to face or electronically.

Our ideal candidate will have the following:

Professional and proficient demeanour and presentation – excellent grammar and medical terminology

Unflappable personality, that likes to follow efficient systems

Excellent communication skills with a positive and friendly manner and can-do attitude (leave a fantastic impression)

Experience using Best Practice, Mediflex and ECLIPSE (or similar medical software programs) (not mandatory)

IT savvy – to be able to troubleshoot if needed

Ability to work independently with initiative and in a team environment

Ability to work well under pressure and to multi-task in a busy environment along with being open to direction (from Specialists) to ensure the smooth running of the practice

Constantly takes pride in their work and productivity, who loves to assist particularly for patients in need and is flexible in times of demand

Assisting our Specialists and Senior Receptionist as and when needed (ad hoc duties)

Responsibilities will include:

Assisting in the smooth efficient running of the practice.

Handling referrals from patients

Directing patients to our interactive website to load paperwork or send via email/mail if needed

Managing the phone

Respond to and manage patient communication tasks including phone calls and emails

Welcoming patients face to face, phone calls and other forums of contact in an efficient, friendly and courteous manner – making them feel as if they really matter

Providing exceptional attention to detail in all tasks and duties

Delivering exceptional customer service at all times

Scheduling and managing patient appointments and assisting with consultation sessions including invoicing and receipting (for sessions off and on site)

Collecting, entering, and uploading patient details and reports

Performing general administrative duties and ad-hoc duties as required for the Specialists

Covering leave (sick and annual, with notice) for our other Medical Receptionist

Days:     3 full days per week

It is a practice requirement that you are fully vaccinated against COVID-19 and you will be asked for your vaccination certificate during the Recruitment process.

Salary will be above the Award and based upon experience.

Please quote ref: 860

For further updates follow our Instagram page: RecruitmentatRWS.

859 – Medical Administrator/Receptionist – Camberwell

Medical Administrator/Receptionist

  • Central Camberwell location – modern & progressive office environment
  • Part-time or full-time role available – 4-5 days per week
  • Full training provided – energetic & professional team

This Medical Reception role is a rare opportunity to work in a fun office environment without the face-to-face patient contact, with more scope for growth and development then a role in a traditional medical practice.

We are seeking a friendly, IT savvy, medical receptionist who is eager to learn and grow with the company. This is a rare opportunity to be fully trained in Specialist Medical Reception and software. This role has limitless opportunities for growth across many departments and would suit an individual who craves variety – no two days are the same.

This position is a unique medical reception role working in our lively corporate office in Camberwell. You will be providing virtual reception services (no face-to-face patient contact) along with a host of other activities to a range of specialists in private practice located throughout Australia.

Schedule

  • The role will require you onsite in our office 9:00am – 5:00pm Monday to Friday.
  • No after hours or weekend work required.
  • Flexible work arrangements (working from home) and other opportunities are available once fully trained.

About us

RWS is known for providing multi-faceted solutions and providing a one stop shop for Surgeons and Physicians in Australia. We pride ourselves on providing administrative support and genuine care so medical professionals can do what they do best – without the worry. You will be working in a culture that is supportive, dynamic, and professional.

You will be supported by RWS’ qualified staff who have many years’ experience working for Surgeons and Physicians and you will also receive the opportunity for growth assisting in other business areas at RWS such as marketing and practice management support.

About you

We are seeking a motivated, IT savvy, and detail orientated professional who has experience in customer service. This role will suit someone who is just getting started in the workforce with a supportive environment and limitless opportunities for growth.

The following qualities would be viewed favourably:

  • A friendly and easy-going personality
  • A ‘can do’ attitude who is extremely organised and prides themselves on their attention to detail
  • A motivated professional who is eager to learn from all facets of the business
  • Someone who is pro-active, can multi-task and is flexible

Duties/Responsibilities that you will be trained in:

  • Managing virtual reception for numerous private Physicians and Surgeons
  • Answering phones
  • Managing enquires and practices’ appointment books (online)
  • Consulting billings
  • Working across multiple medical software platforms
  • Managing Theatre lists & surgical bookings/billings
  • The possibility of visiting a variety of private clinics for onsite support during staff absences
  • Assisting our practice team and other departments at RWS as needed

Our requirements are:

  • Customer service experience viewed favourably
  • A professionally presented individual with excellent phone manner (impressions matter)
  • IT Savvy
  • Have a capacity to perform well in a busy environment – must be a skilled multi-tasker
  • Set up with the ability to work from home (if needed)

The successful applicant will be rewarded with a supportive and progressive work environment as well as limitless opportunities for growth. With exciting development opportunities and a friendly and dynamic culture, we invite you to come grow with our organisation in this new role.

Please apply now quoting job ref 859.

857 – Medical Secretary – Clayton

 

Medical Secretary

Full Time

  • WFH options on some days
  • Amazing opportunity to work with our Pain Medicine Specialist/Pain Proceduralist and our great team
  • Work close to home – Clayton – July commencement

Do you pride yourself in your attention to detail?  Do you want to make a difference in our patients lives? Then we want to hear from you.

Our practice is looking for a medical secretary who loves dealing with patients and being the right hand of our Pain Proceduralist. You thrive on using your extensive medical secretarial skills to organise and help our patients. You will be liaising with our referral base and treating all at the practice with respect and dignity.

You pride yourself on your organisation skills which only comes second to your attention to detail. You will also draw on your extensive people skills to assist patients in need.

Main duties include:

  • Having a good understanding and extensive experience in Theatre Bookings, Surgical Quoting (small amount of Surgical Billing) including liaising with Hospital staff, Anaesthetist’s and Surgical Assistants
  • Managing end of day, week and month reporting and batching
  • Relief with Meet and Greet – managing consulting
  • Professional in your presentation, written and verbal communication
  • Having previous medical secretarial experience including managing consulting sessions (billing only), debt collection, maintaining Medicare and DVA fees schedules and tracking income for our Specialists
  • Gentu Medical Software (or similar) including experience with known Gaps, no Gaps and AMA fees
  • Experience with TAC and Workcover (viewed favourably) and medical terminology
  • Being experienced in working with various health funds and Medicare
  • Possess excellent organisational skills, outstanding work ethic and punctuality
  • Have a capacity and energy to perform well in a busy environment – must be a skilled multi-tasker and fantastic problem solver
  • Managing consulting sessions including issuing invoicing and taking payments

Successful candidates for this role will require:

  • Exceptional customer service with empathy and attention to detail
  • Access to car and current car licence (consulting offsite twice a month)
  • Home office set up – for WFH
  • An extremely friendly, professional, dignified and kind manner to all people with whom you deal with assisting them in their challenging clinical issues
  • Excellent communication skills, both verbal and written
  • Good typing skills (for urgent letters only) and IT savvy
  • Medical secretarial background, along with experience with higher duties, ideally having experience with Gentu practice software, and having worked within a Specialist practice
  • Motivation to assist in growing and improving our practice

What you will get in return:

You will work within a very supportive and caring work environment with our Surgeon, Specialists and patients. You will be paid an above award salary with permanent employment benefits, upskilling opportunities including training and be able to forge a career in a successful medical practice.

It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.

How to apply

Follow us on Instagram: RecruitmentatRWS.

If this sounds like a role that interests you, please submit your resume and cover letter, quoting the reference number: 857

854 – Medical Secretary – Richmond

  • 9 day fortnight (long days – full time wage) – Ready for your next career move?
  • Richmond – great package – commencement May – Genie
  • Amazing boutique practice – amiable and engaging Orthopaedic Surgeon

Are you interested in leading a practice by example? Do you love to provide that extra (business class) service, every patient is always looking for? If this interests you, please read further.

Our specialist boutique practice is seeking a professional, highly organised, people savvy and experienced Medical Secretary/Practice Manager (or we would consider a high-level administrator from another industry or within medical) to lead our practice (1 x direct report). This would be a pivotal role in our practice supporting our Surgeon and working with our fantastic team. To set the scene, this is a practice where you will love coming to work. Our current Practice Manager is reluctantly relocating.

We are looking for a Medical Secretary/Practice Manager who would love to be part of this, and who prides themselves on their leadership skills and understands the importance of caring and supporting our practice and staff and most importantly our patients – they are our number one priority.

Our paperlite Practice is located in Richmond (Epworth). The working hours are over a nine day fortnight – 8:00am to 5:00pm.

Our requirements are:

  • Having a good understanding and experience in Theatre Bookings, Surgical Quoting, Genie Medical Software (or similar) including known Gaps, no Gaps and AMA fees
  • Being experienced in working with various health funds and Medicare including TAC and Workcover.
  • Possess excellent organisational skills, outstanding work ethic, punctuality. Enjoy creating and refining new and present processes to ensure the practice runs smoothly and efficiently
  • Displaying outstanding customer service skills, verbally and written – this cannot be overstated, particularly when dealing with occasional complaints
  • IT savvy skills (able to troubleshoot as required)
  • Proud of your professional manner and presentation
  • Have a capacity to perform well in a busy environment – must be a skilled multi-tasker
  • Happy to perform ad-hoc administration duties for the Surgeon
  • Having previous experience in managing staff including conflict resolution, training, leave and timesheet requirements
  • Managing meet and greet/consulting sessions (relief only)
  • Engaging with external suppliers including representatives
  • Full practice reporting including end of day, week and month (through Genie)
  • Ensuring the practice is always fully compliant with industry and government regulations including OH&S. Attend and actively participates in all relevant practice meetings.

Traits:

  • ‘Can do’ attitude who is extremely organised and prides themselves on their attention to detail
  • Clear and concise communicator who is a team player
  • Honest, trustworthy, loyal and dependable – love building and maintaining fantastic teams
  • Friendly with quiet confidence

Experience:

  • Practice Manager experience preferred, but would consider a high level practice administrator ready to step up
  • Private Specialist experience and Orthopaedic experience viewed favourably

The successful applicant will be rewarded with a supportive and dynamic work environment as well as a remuneration package, dependent on experience, which is well above the award wage.

 

It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.

 

Apply now quoting reference 854 and follow our RWS Instagram page (recruitmentatrws).

850 – Casual Medical Receptionist – Mulgrave

Casual Medical Receptionist

  • Multiple casual positions (up to 4 days per week) – opportunity for permanency later on
  • On-site parking – Mulgrave & North Dandenong locations
  • Expanding progressive multi-site GP practice

Do you pride yourself on your attention to detail skills? Only coming second to your patient care skills?  Then we want to hear from you.

Our practice
Be part of a multi-site practice. One site is bulk billed the other privately billed. We are an expanding progressive practice, with a large team (multi-skilled) and extremely amiable Directors and management.

Role
Our practice recognises that this position is one of the most important roles in our team. You will be our true “Director of First Impressions”, wowing patients with your sincere and empathetic care, but at the same time ticking all the boxes to ensure we are compliant. Reporting directly to the Administration Manager, you will be the first point of contact between patients and the practice. The role requires the following:

Duties:

  • Handling all phone communication in a professional and empathetic manner
  • Scheduling and managing appointments
  • Respond to patients and visitor enquiries
  • Manage Front office/reception area and facilitate smooth patient flow by communicating with patients and clinical staff, being aware of delays
  • Understanding and ensuring important private information is kept confidential
  • Manage accounts and process billings & receipting
  • Scanning, filing and faxing confidential documents
  • Managing medical records and keeping information updated
  • General administration duties including ad-hoc duties as required by management

 Required skill set:

  • Professional phone etiquette and high level of customer service (wow us with your professional manner)
  • Excellent verbal and communication skills – with a can-do attitude
  • Strong computer skills especially proficiency in Medical Director/Pracsoft and MS Office software
  • Proven experience of working in a well functioning team
  • Previous experience working as a Medical Receptionist in a GP practice and basic medical terminology
  • Be able to work under pressure – being unflappable at busy times
  • High attention to detail
  • Able to manage time and prioritise workload
  • Problem solving mindset
  • Maintain confidentiality
  • Quick and efficient in learning new processes & procedures
  • Strong organisational and follow up skills

The role is diverse and rewarding, being able to help assist patients with their health needs and Doctors with their administrative requirements. If you would like to work in a rewarding, busy and supportive environment then we would like to hear from you.  Please attach your cover letter and resume to your application.

It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.

Noting reference number: 850.

Follow our instagram page at RecruitmentatRWS.

849 – Full Time Senior Medical Secretary/EA – Richmond

  • Great package – renowned Orthopaedic Practice – Epworth Richmond
  • EA & Medical Secretary role working solely for one surgeon
  • 8.5 days per fortnight (long days–full time wage) – commence May

Do you like to make a difference in our Surgeon and patients’ lives?  Are you looking for your next career move or to utilise your existing outstanding EA skills in another industry? Then please apply.

Our practice
Our practice (12 Surgeons) is seeking a Medical Secretary/EA to work closely with one of our Orthopaedic Surgeons. We provide the benefits of a large practice (with all the perks) along with the benefits of working one on one with one of our renowned Orthopaedic Surgeon.  Please note, we are willing to train approved candidates from other professional industries with similar skill sets.

The role
You will work closely with our Surgeon to maintain and manage his consulting and theatre lists and managing all aspects of his very busy surgical practice. This will include theatre bookings, quoting and billing.  There will be some audio typing involved. You pride yourself and gain job satisfaction on being time efficient and self-motivated. You will also be supported by our delightful Junior Medical Receptionist (part time) who will report directly to you. Once fully competent and fully trained in the role, WFH options will be considered, possibly 1 to 2 days per week.

The ideal candidate will have:

  • Extensive Medical Secretarial (and EA) experience, preferably within a private surgical practice
  • High attention to detail along with priding yourself on your organisational skills
  • Medium to expert level of experience and understanding of Genie Medical Software including producing reporting (or other relevant medical software)
  • Be experienced in working with various health funds Medicare, VWA/TAC and ECLIPSE
  • Managing consultation sessions (meet and greet) telephone queries and email correspondence in a professional, warm and empathetic manner
  • Invoicing and receipting for consulting (including chasing overdue accounts)
  • IT Savvy with great troubleshooting skills
  • Managing incoming emails including screening and prioritising
  • Efficient can-do attitude – with great work ethic – always striving to improve
  • Multi-tasking and performing ad-hoc duties as required by Surgeon or Practice Manager
  • Ensuring the practice is running in an efficient manner, including ensuring all tasks and administration duties are up to date.
  • Assisting the Surgeon in EA and ad hoc duties as required
  • Collaborating with other staff to provide a seamless process for our team and patients
  • Driver’s licence (allowing you to travel when needed to other sites – notice given)
  • A dedicated home office, with access to a computer and internet.

Essential skills and experience:

  • Display professionalism and warmth in all aspects of your role including, verbal, presentation and in writing
  • Diary management of both practice and personal diary for the Surgeon
  • Strong communication skills including conveying messages in a timely manner, whether by writing, verbally or electronically
  • Managing consulting sessions and excelling at flexibility when prioritising tasks
  • Managing and overseeing, theatre lists including hospital bookings and investigation bookings including quoting, billing and receipting
  • Liaise with all stakeholders including Surgeons and other health professionals and staff, internally and externally.
  • Pre-empting the Surgeon’s requirements when needed.
  • Maintaining and forwarding accreditation paperwork to hospitals (including AHPRA registration)
  • Updating fee schedules
  • Manage all incoming and outgoing electronic and paper mail
  • Audio typing as required
  • Abide by and follow all practice policies

Hours: Monday to Friday
Inclusive of a .5 day working day Thursday (week 1) and RDO Thursday (week 2).

If you are after an exceptional opportunity, then this is the role for you.  We take pride in the care we provide our patients and would love someone to join us with the same ethic.

It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process

 

Please apply and include your resume and a cover letter, explaining why you would be a great candidate for our practice.  Please quote ref 849 and follow our RWS Instagram page If this is a role that interests you.

848 – Full Time Medical Receptionist – Wantirna

Full Time Medical Receptionist

  • Upper GI Surgeons – work close to home – awesome team
  • Renowned Practice – work with the best – upskilling opportunities
  • Knox Private Hospital – subsidised parking onsite $4.00 per day

Would you like to be part of a team that excels at customer service?   Do you like to make a difference in our patient’s lives?  Then please read on.

Our growing Upper GI Practice is recruiting an experienced medical receptionist to be our brand ambassador and “Director of First Impressions” and complement our team at our busy practice located in Wantirna who is willing to learn higher skills once competent in the role.  You will be reporting to our Practice Manager and Directors.

As the first point of contact for patients and their families, it is important that you are well presented and approachable with a calm and positive disposition.

Main skills to be utilised/duties include:

  • Providing an outstanding level of customer service on the telephone and in meeting and greeting our parents and patients
  • Supporting our Surgeons by being highly professional and a friendly first point of contact for the practice
  • Having a good understanding and extensive experience in running and managing a consulting session including issuing invoices and taking payments
  • Ability to work in a face paced environment.
  • Ability to work both autonomously and as part of a team.
  • Professional in manner, whether in person, on the phone or verbally
  • Excellent IT skills (experience with Shexie Medical Software would be an advantage)
  • Experience in managing Telehealth consultations

Successful candidates for this role will require:

  • Proven medical reception experience – minimum 1 year
  • Excellent customer service, phone manner and communication
  • Proven multitasking, problem solving and time management skills
  • A proactive, positive and ‘can-do’ attitude.
  • Ability to provide ad hoc administration services as required by Management
  • Motivation to assist in growing and improving our practice

What you will get in return:

  • You will work within a very supportive and caring work environment with various doctors, and our great team. You will be paid a good salary with permanent employment benefits, upskilling opportunities including training and be able to forge a career in a successful medical practice.

Hours/days:
Days – Monday to Friday
Hours – 9:00am till 5:00pm

 

It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.

 

This is a fantastic opportunity to join a busy and rapidly expanding surgical practice and be part of our friendly team.  If this sounds like an opportunity you would like to be part of, please apply and quote ref 848.

847 – Full Time Practice Manager – Wantirna

  • WFH options 1 to 2 days per week – Knox Private Hospital – work close to home
  • Progressive and renowned expanding Upper GI practice
  • Great work environment – Shexie Software – Mature minded

Are you interested at being at the forefront of Gastrointestinal Surgery?  Do you like to use your fantastic people skills to lead our fabulous team? Are you proud of your attention to detail?

Then please read on.

Our specialist practice is seeking a resilient, highly organised, people savvy and experienced Practice Manager to lead our team. This would be a pivotal role in our practice supporting all our Surgeons (and sessional consultant/physicians) and working with our fantastic team. To complement your existing skills, you will provide full management of our weight loss program.  Dealing with external parties and stakeholders (virtually). From our Surgeons and Physicians to all our support staff you will be working with the best.

We are looking for a Practice Manager who would love to be part of this, and who prides themselves on their leadership skills and understands the importance of caring and supporting our practice and staff and most importantly our patients – they are our number one priority. Once fully trained and competent in your role, management will discuss WFH options (currently 1 to 2 days per week on non-consulting days).

Our Practice is located in Knox Private Hospital.

Our requirements are: 

  • Experience in motivating and training a team to continually improve the efficiencies and workings of our practice including fostering an environment of staff recognition, trust and support
  • Having a good understanding and extensive experience in Theatre Bookings, Surgical Quoting and Billing, Shexie Medical Software (or similar) including known Gaps, no Gaps and AMA fees, including organising Anaesthetists, Surgical Assistants
  • Being experienced in working with various health funds and Medicare (Eclipse, DVA, Workcover TAC (limited) viewed highly)
  • Possess excellent organisational skills, outstanding work ethic, punctuality. Enjoy creating and refining new and present processes to ensure the practice runs smoothly and efficiently
  • Displaying outstanding customer service skills, verbally and written – this cannot be overstated, particularly when dealing with complaints
  • IT savvy skills (able to troubleshoot as required)
  • Proud of your professional manner and presentation including unflappable manner when dealing with many contrasting priorities
  • Have a capacity to perform well in a busy environment – must be a skilled multi-tasker
  • Happy to perform ad-hoc administration duties for the Surgeons
  • Having previous experience in managing staff including conflict resolution, training, leave and timesheet requirements
  • Managing sessional Doctors including on and offsite
  • Providing relief for reception/consulting and phones
  • Handling all accounts and managing Surgeon’s diaries
  • Full practice reporting including end of day, week and month
  • Prepare, implement and oversee annual business plans, forecasts, financial reports and budgets in conjunction with the Principals to submit to Accountants
  • Ensuring the practice is always fully compliant with industry and government regulations including OH&S. Attend and actively participates in all relevant practice meetings.

Traits: 

  • ‘Can do’ attitude who is extremely organised and prides themselves on their attention to detail
  • Clear and concise communicator who is a team player
  • Honest, trustworthy, loyal and dependable – love building and maintaining fantastic teams
  • Friendly with quiet confidence

 

Experience: 

  • Must have minimum two (2) years Practice Manager experience
  • Private Specialist experience is mandatory – Upper GI experience viewed favourably

Days:    Monday to Friday

Hours:  9:00am till 5:00pm but flexibility required if needed for offsite virtual work.

The successful applicant will be rewarded with a supportive and dynamic work environment as well as a remuneration package, dependent on experience, which is well above the award wage.

It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.

 

Apply now quoting reference 847.

Please follow our Instagram page recruitmentatrws for further career opportunities.

844 – Medical Receptionist – Ipswich

Part Time Medical Receptionist

  • Commencement asap – Bright light rooms
  • Working with our Specialists and team – parking new site and good transport options
  • 5 days per fortnight – must cover other staff’s annual leave and have the flexibility to cover sick leave

We are recruiting for another Medical Receptionist to join our rooms.  This is a highly flexible role, and would suit a highly organised and proficient Medical Receptionist.

You will be our Director of First Impressions, making a difference in our patients lives.  Your duties will include handling all consulting sessions and supporting our team.

Your attention to detail skills will be almost as good as your customer service skills, you love to be organised!  You thrive in a “Brand Ambassador” role, who makes our patients feel as though they are the only patients in the practice. You will use your bubbly and enthusiastic personality, to be a strong brand ambassador for our Practice.

Our requirements are:

  • Professional in your presentation, written and verbal communication
  • Strong experience with Medical Terminology (Cardiology)
  • Must be available to cover sick leave and holiday leave (this is imperative).
  • Having previous Medical Reception experience including managing consulting sessions and meet and greet – Specialist experienced viewed favourably
  • Experience with Medical Software
  • Happy to perform ad-hoc administration duties for our Doctors and our Practice Manager
  • Be a great team player – happy to assist others when needed and love working in well-functioning teams
  • Being experienced in working with various health funds and Medicare (ECLIPSE viewed highly)
  • Possess excellent organisational skills, outstanding work ethic and punctuality
  • Have a capacity and energy to perform well in a busy environment – must be a skilled multi-tasker

Traits:

  • Hands on attitude, where nothing is beneath them, whether the job is big or small
  • Clear and concise communicator who pre-empts our Doctor’s needs, who is proactive not reactive
  • ‘Can do’ attitude who is extremely organised and prides themselves on their attention to detail
  • Honest, trustworthy, loyal and dependable
  • Friendly with quiet confidence, always happy to assist others

Experience:

  • Must have minimum two (2) years Medical Reception experience
  • Private Specialist experience is viewed highly

The successful applicant will be rewarded with a supportive work environment as well as a remuneration package, dependent on experience, which is above the award wage. Apply now quoting reference 844.

It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.

 

Please follow our Instagram page recruitmentatrws for further career opportunities.

840 – Medical Receptionist – Clayton

Part  Time Medical Receptionist

  • 3 days per week – Upskilling opportunity from GP experience – Specialty Private Practice – Clayton
  • Genie Software – flexible WFH options on some days – Parking onsite
  • Awesome Doctors, Team and Directors – Expanding practice

Would you like to be part of a team that excels at customer service?   Are you wanting to up-skill?  Do you like to make a difference in parents’ lives?  Then please read on.

Our growing paediatric practice provides general and specialist private services in a various subspecialty care including Rheumatology, Neurology, Adolescent Medicine, Allergy, Cardiology and Skin Prick Testing.

Our team is recruiting a medical receptionist to be our brand ambassador and “Director of First Impressions” and complement our existing team at our busy practice located in Clayton.  We will upskill you from your GP experience, or utilise your existing Specialty experience. You will be reporting to our Practice Manager and Principals.

As the first point of contact for patients and their families, it is important that you are well presented and approachable with a calm and positive disposition.

Main skills to be utilised/duties include:

  • Providing an outstanding level of customer service on the telephone and in meeting and greeting our parents and patients
  • Supporting our Doctors by being highly professional and a friendly first point of contact for the practice
  • Having a good understanding and extensive experience in running and managing a consulting session including issuing invoices and taking payments
  • Ability to work in a face paced environment.
  • Some WFH options for the right candidate (after initial training)
  • Ability to work both autonomously and as part of a team.
  • Professional in manner, whether in person, on the phone or verbally
  • Excellent IT skills (experience with Genie Medical Software would be an advantage)
  • Experience in managing Telehealth consultations

Successful candidates for this role will require:

  • Proven medical reception experience – minimum 1 year.
  • Excellent customer service, phone manner and communication
  • Proven multitasking, problem solving and time management skills
  • A Working with Children Check
  • A proactive, positive and ‘can-do’ attitude.
  • Ability to provide ad hoc administration services as required by Management
  • Motivation to assist in growing and improving our practice

What you will get in return:

  • You will work within a very supportive and caring work environment with various doctors, and our great team. You will be paid a good salary with permanent employment benefits, upskilling opportunities including training and be able to forge a career in a successful medical practice.

Hours/days:
Days – Monday to Friday (any 3 days)
Hours – flexible for late start/late finish or early start/early finish

This is a fantastic opportunity to join a busy and rapidly expanding specialist practice and be part of our friendly team.

It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.

If this sounds like an opportunity you would like to be part of, please apply and quote ref 840. You can also follow our Instagram page: recruitmentatRWS

834 – Full Time Medical Receptionist – Mulgrave

Full Time Medical Receptionist

  • Full time role – Work/life balance
  • On-site parking – Mulgrave or North Dandenong location
  • Expanding progressive multi-site GP practice

Do you pride yourself on your attention to detail skills? Only coming second to your patient care skills?  Then we want to hear from you.

Our practice
Be part of a multi-site practice. One site is bulk billed the other privately billed. We are an expanding progressive practice, with a large team (multi-skilled) and extremely amiable Directors and management.

Role
Our practice recognises that this position is one of the most important roles in our team. You will be our true “Director of First Impressions”, wowing patients with your sincere and empathetic care, but at the same time ticking all the boxes to ensure we are compliant. Reporting directly to the Administration Manager, you will be the first point of contact between patients and the practice. The role requires the following:

Duties:

  • Handling all phone communication in a professional and empathetic manner
  • Scheduling and managing appointments
  • Respond to patients and visitor enquiries
  • Manage Front office/reception area and facilitate smooth patient flow by communicating with patients and clinical staff, being aware of delays
  • Understanding and ensuring important private information is kept confidential
  • Manage accounts and process billings & receipting
  • Scanning, filing and faxing confidential documents
  • Managing medical records and keeping information updated
  • General administration duties including ad-hoc duties as required by management

 Required skill set:

  • Professional phone etiquette and high level of customer service (wow us with your professional manner)
  • Excellent verbal and communication skills – with a can-do attitude
  • Strong computer skills especially proficiency in Medical Director/Pracsoft and MS Office software
  • Proven experience of working in a well functioning team
  • Previous experience working as a Medical Receptionist in a GP practice and basic medical terminology
  • Be able to work under pressure – being unflappable at busy times
  • High attention to detail
  • Able to manage time and prioritise workload
  • Problem solving mindset
  • Maintain confidentiality
  • Quick and efficient in learning new processes & procedures
  • Strong organisational and follow up skills

The role is diverse and rewarding, being able to help assist patients with their health needs and Doctors with their administrative requirements. If you would like to work in a rewarding, busy and supportive environment then we would like to hear from you.  Please attach your cover letter and resume to your application. Noting reference number: 834.

Follow our instagram page at RecruitmentatRWS.

833 – Virtual Reception Manager – Camberwell

  • Immediate Start
  • Expanding organisation with clients all over Australia
  • Flexible working arrangements negotiable

This is an exciting role and is your chance to get away from the repetition of everyday private practice to something that has enormous growth potential. You will be overseeing multiple clinics and working with them to improve systems, streamline practices, help train staff and promote growth. You will manage our virtual reception program while we train you to be a Practice Management Consultant.

About us
RWS is known for providing turn key solutions and being the one stop shop for surgeons and physicians in Australia. We pride ourselves on providing support and genuine care so medical professionals can do what they do best – without the worry.

About you
We are seeking a highly organised, detail orientated and fast paced professional with practical experience in the medical industry to join our Virtual Reception & Practice Management team.
The following qualities would be favoured highly:

  • A dynamic and affable personality
  • Someone who is proactive and flexible
  • Someone with a ‘can do’ attitude who is extremely organised and prides themselves on their attention to detail
  • A motivated professional with some experience in Practice Management who wants to extend their career past the boundaries of typical medical practice

Duties/Responsibilities:

  • Virtual reception for numerous private physicians and surgeons
  • Answering phones
  • managing enquires and an appointment book
  • billings
  • using numerous medical software’s
  • theatre lists & surgical bookings
  • You would assist our Practice Management team
  • We will provide training so you are able to assist our clients to improve their systems and operations

Our requirements are:

  • Must have minimum 1-2 years’ experience as a Practice Manager or Receptionist in a private medical practice
  • Practice consulting experience essential
  • Private Specialist or GP experience is mandatory – Surgical experience favoured highly
  • Having a good understanding and experience in Theatre Bookings, Surgical Quoting, including known Gaps, no Gaps and AMA fees – Preferred
  • A professionally presented individual with excellent phone manner
  • Very proficient with medical software such as Clinic to Cloud, Genie and/or Gentu – Essential
  • Experience lodging health fund and Medicare claims electronically using Eclipse
  • Have a capacity to perform well in a busy environment – must be a skilled multi-tasker
  • A current drivers licence and car – travelling to our clients clinics may be required

The successful applicant will be rewarded with a supportive and dynamic work environment as well as a befitting remuneration package (commensurate with experience) and limitless opportunities for growth. With exciting development opportunities and a friendly and dynamic culture, we invite you to come grow with our organisation in this ever changing role.

Apply now quoting reference 833

832 – Part Time Medical Secretary – Parkville

Parkville location

  • Working 2 days per week initially, provision to cover leave and days possibly increase in due
    time
  • Delightful Gynaecologists – parking provided
  • Gentu Medical Software – commencement asap

Do you love to provide that extra personal service, patients are always looking for? Are you proud of
your attention to detail skills? Then we want to hear from you.

Our Gynaecology paperless practice (special interest pelvic pain) is seeking a professional, highly
organised warm nature and experienced Medical Secretary to complement our existing team. This
role would be initially (2 days per week) supporting our team possibly increasing over time. This is a
fully paperless practice.

We are looking for a Medical Secretary who would love to be part of our modern and progressive
practice, and who prides themselves on their attention to detail skills but also understands the
importance of caring and supporting our team and most importantly our patients – their care is our
number one priority. Our Practice is located in RWH (Royal Women’s Hospital, Frances Perry House)
with parking provided.

Our requirements are:

  • Having a good understanding and experience in Theatre Bookings, Surgical Quoting,
    including known Gaps, no Gaps and AMA fees – training can be provided
  • IT savvy – able to troubleshoot
  • Familiar with medical software such as Gentu
  • Being experienced in working with various health funds and Medicare
  • Having previous medical reception/secretarial experience including managing consulting sessions – with an unflappable and warm demeanour, being a gatekeeper for both our Surgeons
  • Be a great team player – happy to assist others when needed and love working in wellfunctioning teams – playing to each other’s strengths – happy to be directed by
    management
  • Available to cover leave for other staff – with notice (this is very important)
  • Possess excellent organisational skills, outstanding work ethic, punctuality and love adhering to existing processes and procedures
  • Displaying outstanding customer service skills, verbally and written – this cannot be overstated
  • Proud of your professional manner and presentation and empathy for our patients
  • Have a capacity to perform well in a busy environment – must be a skilled multi-tasker
  • Happy to perform ad-hoc administration duties for the Surgeons

Traits:

  • ‘Can do’ attitude who is extremely organised and prides themselves on their attention to detail and amiable nature
  • Clear and concise communicator who is a team player
  • Honest, trustworthy, loyal and dependable
  • Friendly with quiet confidence
  • IT savvy – we are paperless and fully digital

Experience:

  • Must have minimum two (2) years Medical Secretarial experience
  • Private Specialist experience is mandatory – Gynae surgical experience viewed favourably

The successful applicant will be rewarded with a supportive and dynamic work environment as well as a remuneration package, dependent on experience, which is well above the award wage. Apply now quoting reference 832.

831 – Part Time Medical Receptionist/Typist – Kew

Part time Medical Receptionist/Audio Typist

  • 3 days per week – St Vincent’s Private – Kew
  • Be upskilled in Genie Medical Software 
  • Learn from the best – Work/lifestyle balance

This is a role that you will be able to display your great patient care skills along with your IT savviness.

About the role

We are looking for a friendly and proactive medical receptionist with good typing skills to join our surgical practice on a permanent part time basis. Previous experience in medical reception/administration is essential for this role.

You will provide administrative and reception support to our Surgeon and patients. An important aspect to this role is the audiotyping of letters, to be sent out with a fast turnaround.

The role will be based at our Kew rooms (within St Vincent Private Hospital) and is 3 days per week .

Key duties and responsibilities:

  • Assist with managing consulting sessions, meet and greet
  • Answering the practice phone in a professional, caring and warm manner
  • Manage appointment diary and referrals
  • Administrative duties as required (e.g.: scanning, send/receive correspondence, inbox maintenance)
  • Audiotyping letters
  • Flexibility to cover staff annual and sick leave

Skills and experience

  • Excellent written and verbal communication skills
  • One to two years minimum experience as a Medical Receptionist in a similar environment; experience in Specialist rooms highly advantageous but not essential, if you have GP experience please apply
  • Experience liaising with Surgeons, staff and allied health professionals and patients (warm and respectful manner when interacting with staff, patients and all medical professionals)
  • Prior experience with medical software with strong computer/IT (including troubleshooting) skills and Genie experience
  • Typing speed (minimum 70-80 words per minute)
  • Your patient care skills are only second to your attention to detail skills
  • Experience and ability to meet deadlines – fast turnaround of letters – 24 hours optimum
  • Overtime may be required once or twice per month if the surgeon finishes consulting after 5pm so that all letters are typed and sent out on the day – we pride ourselves in our turnaround.

You will be reporting to our Practice Manager who will support and guide you in this role.

Working Days
Monday, Tuesday and Thursday

Working Hours:
8:30am till 5:00pm
1 x Thursday a month, twilight session 12pm-8.30pm.

If this is a role that suits your skills and experience, we would love to hear from you.  Please apply via Seek and quote ref: 831

Please view our instagram page: recruitmentatrws

830 – Part/Full Time Practice Manager – Blackburn

Part/Full Time Practice Manager

  • Work/life balance – 4 days a week (9-hour work days)
  • Blackburn – close to home – paid lunchtime – community based GP practice
  • Commencement early May – parking on-site

Do you pride yourself in your entrepreneurial and ownership skills?  Have you prior experience running GP practices? Do you like to lead a team independently and love variety?  Then we want to hear from you.

Our community practice (a registered charity) which is a faith based medical centre (newhopemedical.com.au) is seeking a professional, highly organised and experienced Practice Manager.  You pride yourself in being able to multitask with attention to detail to each and every task and have great team building skills.  You will be responsible for the overall running of the practice whilst developing a culture and aligning with the NewHope Baptist Church vision.  Our Part Time Registered Nurses and Part Time Medical Receptionists will report directly to you.

This role will be overseeing our GP practice, along with working with our Finance Department and Board.  You will receive full training/on-boarding from our outgoing Practice Manager.  Our practice location is in Blackburn.  You will manage the day to day running of our clinic and report directly to the Secretary of the Board.

Duties:

  • Manage overall practice workflow and billing, receipting, reconciliation and rostering (staff)
  • Assist with room allocation/doctor rostering within the clinic in conjunction with the admin staff
  • Oversee and manage 3 yearly accreditation
  • Day to day running of the clinic including dealing with conflicting priorities.
  • Utilising the Practice Manager Association and Primary Health Network to update our medical software/regulations to ensure it is current
  • Oversee management of HOTDOC software, including reminders, recalls and bookings
  • Ensuring the practice is compliant with current legislation
  • Manage all HR issues relating to: Admin Staff, Nursing Staff, contracted Doctors, Specialists and Allied Health
  • Primary contact and liaison for all contracted services and stakeholders
  • New Doctor recruitment/interviewing/paperwork
  • End of day, week and month financial reporting, reporting to the Board (6 to 8 times per year) regarding negotiated KPI’s.
  • Regular database maintenance
  • Understanding and being skilled in basic book-keeping Xero (or similar) and working with our Finance Team (reconciliation of Xero advantageous) no payroll required
  • Ensuring current processes and procedures are working well, and seeking to upgrade any areas needing improvement
  • Attending regular weekly, monthly and quarterly meetings with relevant stakeholders and creating agenda for these meetings and provide minutes to all relevant parties
  • Accountable for the provision of professional management services to the Medical and Counselling (Allied Health) practice.
  • Ensuring the practice is COVID-19 safe and compliant with current regulations
  • Organising and managing Marketing and Promotion in partnership with the NewHope Communications team.

Key strengths:

  • Being able to lead by example, and promote a positive and inclusive working culture
  • Unflappable and flexible, adapting to the practice and the Doctor’s and Board’s needs
  • Professional in presentation, written and verbal communication
  • Previous experience in GP Practice Management/Operations Management – community based practices viewed highly
  • Experience with Best Practice
  • Hands on attitude, where nothing is beneath them, whether the job is big or small
  • Clear, concise communicator who pre-empts stakeholders and staff’s needs, and who is proactive not reactive.
  • Honest, trustworthy, loyal and dependable
  • Approachable and willing to work with all stakeholders

Experience:

  • 3-5 years Practice Management experience (GP viewed favourably)

The successful applicant will be rewarded with a supportive work environment as well as a good remuneration package, dependent on experience.  Apply now via RWS website Current Positions – RWS (roomswithstyle.com.au)  and quote reference 830 or via this forum.

Please view our instagram page: recruitmentatrws

829 – Medical Receptionist/Administration – Glen iris

Part time/Full Time Medical Receptionist/Administration

  • Be upskilled from your GP/Allied background and work with Surgeons
  • Professor of Orthopaedics – Learn from the best – renowned team – Genie Software
  • 4 to 5 days per week – Professional, light filled and modern practices

We are looking for a dedicated and hard-working experienced Medical Receptionist/Administration Assistant who would love to support our current Receptionist and Admin team and to be part of a growing and enthusiastic team in our Richmond and Glen Iris locations.

This role includes the following:

  • Busy reception assisting our Surgeon and Allied Health practitioners – reporting to Principal Surgeon and our lovely Practice Manager
  • Amazing established work environment (modern bright light rooms) with an amiable team
  • Be upskilled and be trained in Genie Medical Software – the most popular software

What you would bring to the team:

  • Experience using Medical Software – at some level (Genie desirable)
  • Previous Medical Reception experience GP or Allied is mandatory
  • Experience performing well in a very busy environment
  • Skills in multi-tasking and prioritising needs of multiple people at once
  • Customer service skills (telephone included) that are exceptional including managing consulting sessions and meet and greet
  • IT savvy, with skills to troubleshoot if needed
  • Happy to work from other locations several times per week – eastern suburbs (drivers licence required) and have flexibility to consult out of hours (if needed), with notice, as relief to our current Receptionist
  • Medico-legal experience (viewed highly)

To be successful you will be/have:

  • Impeccably presented
  • Have strong attention to detail and a passion for excellent patient care
  • A ‘can do’ attitude that will exceed expectations
  • Customer service skills that are exceptional (this cannot be overstated)
  • Excellent organisational skills and work ethic
  • Outstanding interpersonal skills and good initiative

If this sounds like you, we’d love you to apply.  You will be rewarded with a professional and progressive workplace. Please quote Ref no: 829

Please follow us on our Instagram page: RecruitmentatRWS