Author: tomRWS

Does your practice need a social responsibility program?

One of the areas that is very important to a recruitment candidate when they are looking for a job is, ‘does the practice show some level of social responsibility?’.

People like to work for a practice that has a purpose other than simply being a business. Of course, in healthcare there are lots of examples of social responsibility where doctors are giving their time and energy above and beyond to patients. However, ensuring there are some other activities that are happening can help to secure, retain and motivate an employee.

RWS implements a social responsibility program for you that is simple and can include areas such as:

1. Having a policy around genuine hardship.

2. Having a charitable activity each year.

3. Being aware of the environment and taking measures to reduce environmental impact. E.g., minimising disposable products and water use.

These three example areas can be included at your practice to help motivate staff and feel like they are working for an organisation with a higher purpose.

Looking after the psychosocial welfare of your employees is also part of your obligations as an employer. Operating a social responsibility program can go a long way to show that you are interested in the welfare of the community along with your staff member.

Get in touch today to learn more about how RWS can help implement a Social Responsibility Program in your practice.

Letting your patients know if you are moving practice

Something we are often asked by doctors who are moving to a new practice is “am I allowed to let my patients know?”

This presents an interesting scenario because on the one hand, you must show appropriate due diligence in letting patients know you have moved so they may contact you if they wish. However, within your contract there may be clauses to say that you cannot solicit patients.

Here are some tips to consider before acting in this space.

#1 Seek legal advice
Talking to a professional in this space is worthwhile when there is a contract involved.

#2 Alternative channels
You can let patients know you have moved without contacting them directly and this can be done via website, a homepage or through social media to local forums. Be aware if you set up a homepage or a new website that it will take some weeks for search engines to pick up the information. If the practice you are moving from is agreeable, a sign at the practice, both at reception and on the front door can further advise.

#3 Call your insurer
This is also a space where a call to your insurer can be helpful. This is to check whether you are meeting the requirements in letting your patients know about your move.

RWS puts a process in place to help you with the implementation, design and strategy for all of the above suggestions.

Contact us for further information if you are moving.

859 – Medical Administrator/Receptionist – Camberwell

Medical Administrator/Receptionist

  • Central Camberwell location – modern & progressive office environment
  • Part-time or full-time role available – 4-5 days per week
  • Full training provided – energetic & professional team

This Medical Reception role is a rare opportunity to work in a fun office environment without the face-to-face patient contact, with more scope for growth and development then a role in a traditional medical practice.

We are seeking a friendly, IT savvy, medical receptionist who is eager to learn and grow with the company. This is a rare opportunity to be fully trained in Specialist Medical Reception and software. This role has limitless opportunities for growth across many departments and would suit an individual who craves variety – no two days are the same.

This position is a unique medical reception role working in our lively corporate office in Camberwell. You will be providing virtual reception services (no face-to-face patient contact) along with a host of other activities to a range of specialists in private practice located throughout Australia.


  • The role will require you onsite in our office 9:00am – 5:00pm Monday to Friday.
  • No after hours or weekend work required.
  • Flexible work arrangements (working from home) and other opportunities are available once fully trained.

About us

RWS is known for providing multi-faceted solutions and providing a one stop shop for Surgeons and Physicians in Australia. We pride ourselves on providing administrative support and genuine care so medical professionals can do what they do best – without the worry. You will be working in a culture that is supportive, dynamic, and professional.

You will be supported by RWS’ qualified staff who have many years’ experience working for Surgeons and Physicians and you will also receive the opportunity for growth assisting in other business areas at RWS such as marketing and practice management support.

About you

We are seeking a motivated, IT savvy, and detail orientated professional who has experience in customer service. This role will suit someone who is just getting started in the workforce with a supportive environment and limitless opportunities for growth.

The following qualities would be viewed favourably:

  • A friendly and easy-going personality
  • A ‘can do’ attitude who is extremely organised and prides themselves on their attention to detail
  • A motivated professional who is eager to learn from all facets of the business
  • Someone who is pro-active, can multi-task and is flexible

Duties/Responsibilities that you will be trained in:

  • Managing virtual reception for numerous private Physicians and Surgeons
  • Answering phones
  • Managing enquires and practices’ appointment books (online)
  • Consulting billings
  • Working across multiple medical software platforms
  • Managing Theatre lists & surgical bookings/billings
  • The possibility of visiting a variety of private clinics for onsite support during staff absences
  • Assisting our practice team and other departments at RWS as needed

Our requirements are:

  • Customer service experience viewed favourably
  • A professionally presented individual with excellent phone manner (impressions matter)
  • IT Savvy
  • Have a capacity to perform well in a busy environment – must be a skilled multi-tasker
  • Set up with the ability to work from home (if needed)

The successful applicant will be rewarded with a supportive and progressive work environment as well as limitless opportunities for growth. With exciting development opportunities and a friendly and dynamic culture, we invite you to come grow with our organisation in this new role.

Please apply now quoting job ref 859.

856 – Practice Manager – Armadale

Practice Manager

  • Leading edge multi-disciplinary, multi-site private practice
  • 4 to 5 days per week – Armadale location – parking included
  • Great remuneration – Asap commencement


Would you love to assist in building this practice into a multi-discipline practice with your fantastic Practice Management experience? Do you enjoy variety and are flexible in the workplace?

Do you want to work with a progressive renowned medical team? Then we want to hear from you.

Our two Specialists (Obstetrician and Gynaecologists) are seeking a Practice Manager to assist them in expanding our multi-disciplinary practice over our two sites in Malvern and Armadale. You will bring your professional, highly organised work ethic and extensive experience to complement our existing team. We are a progressive and modern practice, and we pride ourselves on our attention to detail but understand the importance of caring and supporting our team and most importantly our patients – their care is our number one priority.


Your key responsibilities will include:

· Providing an outstanding level of customer service and strong skill level on all aspects of a Practice Management role including telephone manner, face to face interaction and dealing with our Specialists.

· Experience using medical software (Clinic to Cloud medical software, Cliniko and Hi-Caps knowledge viewed favourably)

· Theatre bookings including surgery quotations (essential) including Health Funds (via Eclipse) – including Gaps, no Gaps and AMA fees.

· Possess excellent organisational skills, outstanding work ethic and punctuality.

· Managing and marketing Women’s Health Physiotherapist’s bookings and sessions

· Have a capacity to perform well in a busy environment – must be a skilled multi-tasker with an unflappable demeanour.

· Display outstanding interpersonal and communication capabilities

· Managing our fantastic existing team and continually improving processes and procedures within the practice – to have the practice operating at its optimum.

· IT Savvy, with great troubleshooting skills and to perform ad hoc duties as required by our extremely busy Specialists.

· Assist in building our practice into a multi-discipline practice, to complement our existing services – you will have a pivotal role in this area.

· The ability to accept responsibility and prioritise tasks and demonstrate high levels of initiative, motivation and empathy

· Happily perform duties as a Personal Assistant to our Specialists; no task too big or too small.


To be successful in this role it is essential you can demonstrate:

· Previous experience as a Practice Manager in a Specialist Medical Practice (O&G) – highly desirable

· A professional approach to work, with exceptional customer care and service skills (we can’t overstate this)

· “Can do” attitude who is extremely organised, who are a concise communicator to our team and patients

· Flexible in your approach to all aspects of the Practice and extremely strong attention to detail

· Well-developed time management skills and ability to multi-task and work efficiently under pressure

· Minimum two (2) years Medical Practice Management experience.

· Great organisation skills with a can-do attitude and great team player attributes.


It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.

Salary will be well above the Award and based upon experience.

Please quote ref: 856.


For further updates follow our Instagram page: RecruitmentatRWS.

857 – Medical Secretary – Clayton


Medical Secretary

Full Time

  • WFH options on some days
  • Amazing opportunity to work with our Pain Medicine Specialist/Pain Proceduralist and our great team
  • Work close to home – Clayton – July commencement

Do you pride yourself in your attention to detail?  Do you want to make a difference in our patients lives? Then we want to hear from you.

Our practice is looking for a medical secretary who loves dealing with patients and being the right hand of our Pain Proceduralist. You thrive on using your extensive medical secretarial skills to organise and help our patients. You will be liaising with our referral base and treating all at the practice with respect and dignity.

You pride yourself on your organisation skills which only comes second to your attention to detail. You will also draw on your extensive people skills to assist patients in need.

Main duties include:

  • Having a good understanding and extensive experience in Theatre Bookings, Surgical Quoting (small amount of Surgical Billing) including liaising with Hospital staff, Anaesthetist’s and Surgical Assistants
  • Managing end of day, week and month reporting and batching
  • Relief with Meet and Greet – managing consulting
  • Professional in your presentation, written and verbal communication
  • Having previous medical secretarial experience including managing consulting sessions (billing only), debt collection, maintaining Medicare and DVA fees schedules and tracking income for our Specialists
  • Gentu Medical Software (or similar) including experience with known Gaps, no Gaps and AMA fees
  • Experience with TAC and Workcover (viewed favourably) and medical terminology
  • Being experienced in working with various health funds and Medicare
  • Possess excellent organisational skills, outstanding work ethic and punctuality
  • Have a capacity and energy to perform well in a busy environment – must be a skilled multi-tasker and fantastic problem solver
  • Managing consulting sessions including issuing invoicing and taking payments

Successful candidates for this role will require:

  • Exceptional customer service with empathy and attention to detail
  • Access to car and current car licence (consulting offsite twice a month)
  • Home office set up – for WFH
  • An extremely friendly, professional, dignified and kind manner to all people with whom you deal with assisting them in their challenging clinical issues
  • Excellent communication skills, both verbal and written
  • Good typing skills (for urgent letters only) and IT savvy
  • Medical secretarial background, along with experience with higher duties, ideally having experience with Gentu practice software, and having worked within a Specialist practice
  • Motivation to assist in growing and improving our practice

What you will get in return:

You will work within a very supportive and caring work environment with our Surgeon, Specialists and patients. You will be paid an above award salary with permanent employment benefits, upskilling opportunities including training and be able to forge a career in a successful medical practice.

It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.

How to apply

Follow us on Instagram: RecruitmentatRWS.

If this sounds like a role that interests you, please submit your resume and cover letter, quoting the reference number: 857

855 – Practice Manager – Glen Iris

Practice Manager

Part Time

  • Work/life balance – 4 days a week
  • Glen Iris – close to home –- mixed billing GP practice
  • Commencement June – parking on-site


Do you pride yourself in your entrepreneurial and ownership skills?  Have you prior experience running GP practices? Do you like to lead a team independently and love variety?  Then we want to hear from you.


Our mixed billing GP practice is seeking a professional, highly organised and experienced Practice Manager.  You pride yourself in being able to multitask with attention to detail to each and every task and have great team building skills.  You will be responsible for the overall running of the practice whilst developing a culture and aligning with the practice’s vision.  Our Part Time Registered Nurses and Medical Receptionists will report directly to you.


This role will be overseeing our GP practice, along with working with our Principals.   Our practice location is in Glen Iris where most of our patients are local and very loyal to our practice.  You will manage the day to day running of our clinic and its associated properties, entities and report directly to our Principals.



  • Manage overall practice workflow and billing, receipting, reconciliation and rostering (staff)
  • Assist with room allocation/doctor rostering within the clinic in conjunction with the admin staff
  • Oversee and manage 3 yearly accreditation
  • Day to day running of the clinic including dealing with conflicting priorities.
  • Utilising the Practice Manager Association and Primary Network to update our medical software/regulations to ensure it is current
  • Oversee management of website, medical software, including reminders, recalls and bookings
  • Ensuring the practice is compliant with current legislation
  • Manage all HR issues relating to: Admin Staff, Nursing Staff, contracted Doctors, Specialists and Allied Health
  • Primary contact and liaison for all contracted services and stakeholders
  • New Doctor/Registrar recruitment/interviewing/paperwork
  • End of day, week and month financial reporting, reporting to the Principals.
  • Registrar database maintenance
  • Understanding and being skilled in basic book-keeping MYOB (or similar) and working with our bookkeeper (reconciliation of MYOB advantageous) no payroll required)
  • Ensuring current processes and procedures are working well, and seeking to upgrade any areas needing improvement
  • Attending regular meetings (with staff) and regular meetings with Principals and creating agenda for these meetings and provide minutes to all relevant parties
  • Ensuring the practice is COVID-19 safe and compliant with current regulations


Key strengths:

  • Being able to lead by example, and promote a positive and inclusive working culture
  • Unflappable and flexible, adapting to the practice and the Principals and Doctors needs
  • Professional in presentation, written and verbal communication
  • Previous experience in GP Practice Management
  • Experience with Medical Director and Pracsoft
  • Hands on attitude, where nothing is beneath them, whether the job is big or small
  • Clear, concise communicator who pre-empts stakeholders and staff’s needs, and who is proactive not reactive.
  • Honest, trustworthy, loyal and dependable
  • Approachable and willing to work with all stakeholders



  • 2-5 years Practice Management experience (GP viewed favourably)


The successful applicant will be rewarded with a supportive work environment as well as a great remuneration package, dependent on experience.

It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.


How to apply

Follow us on Instagram: RecruitmentatRWS.

Apply for the position quoting reference number 855



854 – Medical Secretary – Richmond

  • 9 day fortnight (long days – full time wage) – Ready for your next career move?
  • Richmond – great package – commencement May – Genie
  • Amazing boutique practice – amiable and engaging Orthopaedic Surgeon

Are you interested in leading a practice by example? Do you love to provide that extra (business class) service, every patient is always looking for? If this interests you, please read further.

Our specialist boutique practice is seeking a professional, highly organised, people savvy and experienced Medical Secretary/Practice Manager (or we would consider a high-level administrator from another industry or within medical) to lead our practice (1 x direct report). This would be a pivotal role in our practice supporting our Surgeon and working with our fantastic team. To set the scene, this is a practice where you will love coming to work. Our current Practice Manager is reluctantly relocating.

We are looking for a Medical Secretary/Practice Manager who would love to be part of this, and who prides themselves on their leadership skills and understands the importance of caring and supporting our practice and staff and most importantly our patients – they are our number one priority.

Our paperlite Practice is located in Richmond (Epworth). The working hours are over a nine day fortnight – 8:00am to 5:00pm.

Our requirements are:

  • Having a good understanding and experience in Theatre Bookings, Surgical Quoting, Genie Medical Software (or similar) including known Gaps, no Gaps and AMA fees
  • Being experienced in working with various health funds and Medicare including TAC and Workcover.
  • Possess excellent organisational skills, outstanding work ethic, punctuality. Enjoy creating and refining new and present processes to ensure the practice runs smoothly and efficiently
  • Displaying outstanding customer service skills, verbally and written – this cannot be overstated, particularly when dealing with occasional complaints
  • IT savvy skills (able to troubleshoot as required)
  • Proud of your professional manner and presentation
  • Have a capacity to perform well in a busy environment – must be a skilled multi-tasker
  • Happy to perform ad-hoc administration duties for the Surgeon
  • Having previous experience in managing staff including conflict resolution, training, leave and timesheet requirements
  • Managing meet and greet/consulting sessions (relief only)
  • Engaging with external suppliers including representatives
  • Full practice reporting including end of day, week and month (through Genie)
  • Ensuring the practice is always fully compliant with industry and government regulations including OH&S. Attend and actively participates in all relevant practice meetings.


  • ‘Can do’ attitude who is extremely organised and prides themselves on their attention to detail
  • Clear and concise communicator who is a team player
  • Honest, trustworthy, loyal and dependable – love building and maintaining fantastic teams
  • Friendly with quiet confidence


  • Practice Manager experience preferred, but would consider a high level practice administrator ready to step up
  • Private Specialist experience and Orthopaedic experience viewed favourably

The successful applicant will be rewarded with a supportive and dynamic work environment as well as a remuneration package, dependent on experience, which is well above the award wage.


It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.


Apply now quoting reference 854 and follow our RWS Instagram page (recruitmentatrws).

852 – Medical Receptionist – Fitzroy

Medical Receptionist

Job description

Part/Full Time Role

  • 4.5 days per week – Cardio Thoracic (and Respiratory Physicians) Private Practice
  • Commencement May – Fitzroy location
  • Work with the best – Zedmed – amazing Public Transport options

Are you proud of your customer service skills? Do you love to make a difference in people’s lives?  Do you consider yourself a fast learner with a can-do attitude? Then please read on.

We are looking for an organised and motivated Medical Receptionist to join our fantastic renowned team. This is the perfect chance for you to upskill from your previous GP experience to join our dynamic and robust team. We are in Fitzroy near Parliament Station on the grounds of St Vincent Hospital.

Foremost with this position, is providing empathy, compassion and care for our patients. Our patients are our number one priority (this cannot be overstated). You will love to wow our patients with your professional, nurturing and accommodating manner including your impeccable presentation whether in person, on the phone or via email.

Key responsibilities:

  • Medium to expert level of experience and understanding of Zedmed Medical Software
  • Having great team player attributes – working together to produce a smooth operating efficient practice.
  • Be experienced in working with various health funds and Medicare
  • Handling consultation sessions (meet and greet – relief only) telephone queries and email correspondence in a professional and warm understanding manner
  • Managing clinical appointments
  • Invoicing and receipting for consulting (including chasing overdue accounts)
  • IT Savvy with great troubleshooting skills
  • Managing incoming emails including screening and prioritising
  • Multi-tasking and performing ad-hoc duties as required
  • Ensuring the practice is running in an efficient manner, including ensuring all tasks and including administration are up to date.
  • Assisting the Surgeons/Physicians and Practice Manager in ad hoc duties as required
  • Collaborating with other staff to provide a seamless process for our team and patients
  • Ensuring our rooms are always immaculate, including the consulting rooms

Essential skills and experience:

  • Previous experience as a Medical Receptionist in a Private Practice setting (viewed favourably)
  • Zedmed experience (or other medical software)
  • Ability to be flexible in prioritising duties
  • Excellent verbal and written communication skills
  • Well-presented and professional in attire and compassionate with all patients
  • Ability to work independently at the front desk and assist the team


Monday, Tuesday, Thursday and Friday – 9am till 5pm
Wednesday – 9am till 1pm

If you are after an exceptional opportunity, then this is the role for you. We take pride in the care we provide our patients and would love someone to join us with the same ethic.

Please apply and include your resume and a cover letter, explaining why you would be a great candidate for our practice. Please quote ref 852 and follow our RWS Instagram page (recruitmentatrws)

Job Types: Part-time, Permanent



Private Practice Marketing – How to stand out from the rest!

There are a plethora of doctors working in private rooms, so what would make your medical practice stand out from the rest? Many practices seem to adhere to a cookie-cutter model which is likely to diminish the core value of their clinical services. When establishing your private practice marketing and branding strategy, there are many important things to consider. However, the astute doctor knows that to create lasting impressions and build genuine relationships with their patients and referrers, they need to develop what is known in marketing as a practice USP (Unique Selling Proposition).

Consider your USP in your private practice marketing strategy
Doctors perceive selling to be a cringe-worthy term. Be that as it may but as businesses, practices need to become skilled at how to develop great relationships with patients and referring practitioners, relationships that are based on trust and respect and not clinical skills alone.

A wise doctor spends their time determining strategies to stand a head above the rest in an already saturated market before commencing private practice, would carefully consider how their practice differs from the rest and what their unique service offering (or USP = Unique Selling Proposition) is.

It’s not about being ostentatious in approach, it’s about developing a clear and consistent service.

There is an old saying in marketing, “Tell the market who you are, or the market will decide.”

Therefore, you will fall prey to the market should you fail to define who you are and what you stand for before establishing your practice.

Most crucially, a doctor must ask themselves:

1. What do I value?

2. What services will I provide? and

3. How will I convey this to my ideal patient?

So, to begin the doctor needs to define their practice values.

Align your private practice’s values to yours
Start the ball rolling by defining what your values are as a practitioner on a clinical front and the type of patient care you will offer.

RWS provides an extensive range of services for doctors in private practice and has helped doctors develop successful private practices for over 15 years. Over this timeframe, it has become clear that it is the doctors who build a business centered around their core values, and not simply their clinical skills who find more contentment and success in private practice.

To set your private practice apart from the others, devote time to meticulously construct the practice you want. It is of paramount importance to give your referrers insight into what you stand for, thus allowing them to refer patients who align well with the services you provide. Many doctors make the clinical skills crystal clear to patients and referrers but struggle to provide a clear sense regarding the values of the practice. Achieving this will help your private practice stand out from the rest. To summarise, the key step in establishing your dream private practice is to clearly define your values. Once you’ve successfully done this, your next step is to create an action plan.

Know how to communicate your vision for your private practice
Once you have decided your practice drivers, the next step is to brainstorm how your practice will be presented to your avatar (this is a marketing term for your ideal patient – it’s a valuable way to understand your ideal client base when establishing your private practice marketing strategy!).

To your people, inside your practice
Take time to write down all the steps in the patient journey from the creation of your website, how the phone is answered and what correspondence will be sent to stakeholders. All elements of the practice journey must align and serve to reinforce your vision. Your vision is only as strong as your weakest link so ensure your team knows the message and emotion you wish to convey. Keep in mind that you won’t be able to measure how often the phone didn’t ring, so it is important for your future success that your team is on the same page.

To your referrers, extending your practice’s network
Your referrers are crucial cogs in your private practice wheel. Without referrers you won’t have a practice. In addition to your patients, you must ensure that your referrers are clear on the services you offer. Once again, you will be required to thoughtfully outline strategies to convey messages to your referrals prior to any face-to-face or online meetings.

A point for reflection when doing so is to consider if your message would give referrers a clear sense of how their patients will be treated. To build trust and bridge relationships with them, assess your intended method for written correspondence to determine that letters, information packs for new patients and marketing materials also align to ensure consistent delivery across all mediums of communication. Remember, you only get one chance to make a great first impression.

The multifaceted challenges for your private practice to stand out from the rest essentially comes down to your ability to relate to your referrers as opposed to simply informing regarding your clinical skills. Many referrers won’t be able to differentiate your clinical skills from another doctor’s so they will choose you based on the relationship you develop with them.

Ask yourself:

Do you make the referrer feel important?
Is your communication timely and thorough?
Will you be an advocate for their patient?
If you can answer yes to these questions, you will go a long way towards developing great rapport and trust with referrers and in turn greatly increase your chances of ongoing referrals – RWS has the data to prove it!

In addition, a great referral relationship is built on helping them in areas such as education and communication. Offer your mobile number and even a dedicated phone line for referrers, which will show respect for your time-poor referrers.

To your patients, bringing salience into their experience
Finally, let’s look at your physical rooms.

Does the presentation of your rooms also align with your values and reflect who you are? For example, if your services are catering for elderly patients, consider your chairs. Are they comfortable and easy to alight from? Similarly, if your goal is to be welcoming, is the ambience of the rooms inviting? It is wise to ensure that the décor, layout and ambience of your rooms meets the needs of your avatar and aligns with your practice values.

Stand out with USP, values and vision
For your private practice to stand out from the rest, it is about knowing your core values and communicating them to patients and referrers and being consistent with this message. Your avatar should know within a few minutes what you stand for and the level of service you will provide. It is also about forming great relations built on mutual respect and trust; being consistent with regards to your approachability, communication and patient-care.

Achieving this will result in referrer relationships that will stay with you throughout your years in practice, will set you apart and put you on the path towards a very successful and rewarding private practice life. To find out more about RWS’ private practice services and how it can help you click here to learn more or get in touch with the team at RWS directly for a complimentary consultation.

Disclaimer: The content of this article was written by Caroline Chaplin, Director at Rooms with Style (RWS). The information contained in this site is general and is not intended to serve as advice as your personal circumstances have not been considered. DPM Financial Services Group recommends you obtain personal advice concerning specific matters before making a decision.

As featured at

851 – Medical Receptionist – Werribee

Medical Receptionist

4-5 days a week 


· Modern rooms in a heritage setting – parking on-site

· Flexible working shifts

· Work close to home – Gastroenterology Specialists

Are you proud of your strong and experienced Medical Receptionist background and enjoy pivotal roles, where you are the backbone of our team? Can you impress us with your initiative, attention to detail and streamlined structure when undertaking your duties? Then we want to hear from you.

Our paper-lite Practice is looking for someone who is mature minded, open to direction, flexible in their work style and a real team player. This position will never be dull, it is fast paced and has lots of variety, as you will be working with different Specialists and Surgeons.

To be successful you will have most, if not all of the following:

· Take pride in your work, are compassionate and have the willingness and ability to be part of a team that strives to make a difference in the lives of our patients.

· Pride yourself in your attention to detail.

· Have a solid and stable work history and display outstanding interpersonal skills.

· Excellent communication skills, with quiet confidence, time management and organisational skills.

· You love dealing with patients and have amazing Medical Reception skills.

· Accountability, initiative, enthusiasm, a good work ethic and be genuinely committed to a long-term role.

· Above all, you have a ‘can do’ flexible manner that is always calm.

· Excellent verbal and written manner and presentation.

· Multi-tasking and performing ad-hoc administrative duties as required.

· Facility to cover annual leave at our sister site (Ascot Vale) with notice.


Essential skills and experience:

· Experience with Bluechip medical software (or similar)

· Gastroenterology Speciality experience (viewed highly)

· Previous experience in a private Practice setting, including managing a consultation session along with invoicing and receipting

· Theatre Bookings/Surgical Quotes experience

· Prior experience in billing (PHI and Medicare) (viewed favourably)

· Fluency in other languages such as Italian, Greek or Mandarin (viewed favourably)


It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.

This is a great opportunity to make this role yours. If the above sounds like you, we would love you to apply. Quoting Ref: 851

Follow our instagram page at RecruitmentatRWS.