Author: tomRWS

Medical Administrator/Receptionist

• Central Camberwell location – modern & progressive office environment
• Part-time or full-time role available – 4-5 days per week
• Full training provided – energetic & professional team

This Medical Reception role is a rare opportunity to work in a fun office environment without the face-to-face patient contact, with more scope for growth and development then a role in a traditional medical practice.

We are seeking a friendly, IT savvy, medical receptionist who is eager to learn and grow with the company. This is a rare opportunity to be fully trained in Specialist Medical Reception and software. This role has limitless opportunities for growth across many departments and would suit an individual who craves variety – no two days are the same.

This position is a unique medical reception role working in our lively corporate office in Camberwell. You will be providing virtual reception services (no face-to-face patient contact) along with a host of other activities to a range of specialists in private practice located throughout Australia.

Schedule

• The role will require you onsite in our office 9:00am – 5:00pm Monday to Friday.
• No after hours or weekend work required.
• Flexible work arrangements (working from home) and other opportunities are available once fully trained.

About us

RWS is known for providing multi-faceted solutions and providing a one stop shop for Surgeons and Physicians in Australia. We pride ourselves on providing administrative support and genuine care so medical professionals can do what they do best – without the worry. You will be working in a culture that is supportive, dynamic, and professional.

You will be supported by RWS’ qualified staff who have many years’ experience working for Surgeons and Physicians and you will also receive the opportunity for growth assisting in other business areas at RWS such as marketing and practice management support.

About you

We are seeking a motivated, IT savvy, and detail orientated professional who has experience in customer service. This role will suit someone who is just getting started in the workforce with a supportive environment and limitless opportunities for growth.

The following qualities would be viewed favourably:

• A friendly and easy-going personality
• A ‘can do’ attitude who is extremely organised and prides themselves on their attention to detail
• A motivated professional who is eager to learn from all facets of the business
• Someone who is pro-active, can multi-task and is flexible

Duties/Responsibilities that you will be trained in:

• Managing virtual reception for numerous private Physicians and Surgeons
• Answering phones
• Managing enquires and practices’ appointment books (online)
• Consulting billings
• Working across multiple medical software platforms
• Managing Theatre lists & surgical bookings/billings
• The possibility of visiting a variety of private clinics for onsite support during staff absences
• Assisting our practice team and other departments at RWS as needed

Our requirements are:

• Customer service experience viewed favourably
• A professionally presented individual with excellent phone manner (impressions matter)
• IT Savvy
• Have a capacity to perform well in a busy environment – must be a skilled multi-tasker
• Set up with the ability to work from home (if needed)

The successful applicant will be rewarded with a supportive and progressive work environment as well as limitless opportunities for growth. With exciting development opportunities and a friendly and dynamic culture, we invite you to come grow with our organisation in this new role.

Please apply now quoting job ref 859.

Practice Manager

• Leading edge multi-disciplinary, multi-site private practice
• 4 to 5 days per week – Armadale location – parking included
• Great remuneration – Asap commencement

Would you love to assist in building this practice into a multi-discipline practice with your fantastic Practice Management experience? Do you enjoy variety and are flexible in the workplace?

Do you want to work with a progressive renowned medical team? Then we want to hear from you.

Our two Specialists (Obstetrician and Gynaecologists) are seeking a Practice Manager to assist them in expanding our multi-disciplinary practice over our two sites in Malvern and Armadale. You will bring your professional, highly organised work ethic and extensive experience to complement our existing team. We are a progressive and modern practice, and we pride ourselves on our attention to detail but understand the importance of caring and supporting our team and most importantly our patients – their care is our number one priority.

Your key responsibilities will include:

· Providing an outstanding level of customer service and strong skill level on all aspects of a Practice Management role including telephone manner, face to face interaction and dealing with our Specialists.

· Experience using medical software (Clinic to Cloud medical software, Cliniko and Hi-Caps knowledge viewed favourably)

· Theatre bookings including surgery quotations (essential) including Health Funds (via Eclipse) – including Gaps, no Gaps and AMA fees.

· Possess excellent organisational skills, outstanding work ethic and punctuality.

· Managing and marketing Women’s Health Physiotherapist’s bookings and sessions

· Have a capacity to perform well in a busy environment – must be a skilled multi-tasker with an unflappable demeanour.

· Display outstanding interpersonal and communication capabilities

· Managing our fantastic existing team and continually improving processes and procedures within the practice – to have the practice operating at its optimum.

· IT Savvy, with great troubleshooting skills and to perform ad hoc duties as required by our extremely busy Specialists.

· Assist in building our practice into a multi-discipline practice, to complement our existing services – you will have a pivotal role in this area.

· The ability to accept responsibility and prioritise tasks and demonstrate high levels of initiative, motivation and empathy

· Happily perform duties as a Personal Assistant to our Specialists; no task too big or too small.

To be successful in this role it is essential you can demonstrate:

· Previous experience as a Practice Manager in a Specialist Medical Practice (O&G) – highly desirable

· A professional approach to work, with exceptional customer care and service skills (we can’t overstate this)

· “Can do” attitude who is extremely organised, who are a concise communicator to our team and patients

· Flexible in your approach to all aspects of the Practice and extremely strong attention to detail

· Well-developed time management skills and ability to multi-task and work efficiently under pressure

· Minimum two (2) years Medical Practice Management experience.

· Great organisation skills with a can-do attitude and great team player attributes.

It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.

Salary will be well above the Award and based upon experience.

Please quote ref: 856.

For further updates follow our Instagram page: RecruitmentatRWS.

Medical Secretary

Full Time

• WFH options on some days
• Amazing opportunity to work with our Pain Medicine Specialist/Pain Proceduralist and our great team
• Work close to home – Clayton – July commencement

Do you pride yourself in your attention to detail?  Do you want to make a difference in our patients lives? Then we want to hear from you.

Our practice is looking for a medical secretary who loves dealing with patients and being the right hand of our Pain Proceduralist. You thrive on using your extensive medical secretarial skills to organise and help our patients. You will be liaising with our referral base and treating all at the practice with respect and dignity.

You pride yourself on your organisation skills which only comes second to your attention to detail. You will also draw on your extensive people skills to assist patients in need.

Main duties include:

• Having a good understanding and extensive experience in Theatre Bookings, Surgical Quoting (small amount of Surgical Billing) including liaising with Hospital staff, Anaesthetist’s and Surgical Assistants
• Managing end of day, week and month reporting and batching
• Relief with Meet and Greet – managing consulting
• Professional in your presentation, written and verbal communication
• Having previous medical secretarial experience including managing consulting sessions (billing only), debt collection, maintaining Medicare and DVA fees schedules and tracking income for our Specialists
• Gentu Medical Software (or similar) including experience with known Gaps, no Gaps and AMA fees
• Experience with TAC and Workcover (viewed favourably) and medical terminology
• Being experienced in working with various health funds and Medicare
• Possess excellent organisational skills, outstanding work ethic and punctuality
• Have a capacity and energy to perform well in a busy environment – must be a skilled multi-tasker and fantastic problem solver
• Managing consulting sessions including issuing invoicing and taking payments

Successful candidates for this role will require:

• Exceptional customer service with empathy and attention to detail
• Access to car and current car licence (consulting offsite twice a month)
• Home office set up – for WFH
• An extremely friendly, professional, dignified and kind manner to all people with whom you deal with assisting them in their challenging clinical issues
• Excellent communication skills, both verbal and written
• Good typing skills (for urgent letters only) and IT savvy
• Medical secretarial background, along with experience with higher duties, ideally having experience with Gentu practice software, and having worked within a Specialist practice
• Motivation to assist in growing and improving our practice

What you will get in return:

You will work within a very supportive and caring work environment with our Surgeon, Specialists and patients. You will be paid an above award salary with permanent employment benefits, upskilling opportunities including training and be able to forge a career in a successful medical practice.

It is a practice requirement that you are fully vaccinated against COVID-19, and will be asked for your vaccination certificate during the Recruitment process.

How to apply

Follow us on Instagram: RecruitmentatRWS.

If this sounds like a role that interests you, please submit your resume and cover letter, quoting the reference number: 857

Practice Manager

Part Time

• Work/life balance – 4 days a week
• Glen Iris – close to home –- mixed billing GP practice
• Commencement June – parking on-site

Do you pride yourself in your entrepreneurial and ownership skills?  Have you prior experience running GP practices? Do you like to lead a team independently and love variety?  Then we want to hear from you.

Our mixed billing GP practice is seeking a professional, highly organised and experienced Practice Manager.  You pride yourself in being able to multitask with attention to detail to each and every task and have great team building skills.  You will be responsible for the overall running of the practice whilst developing a culture and aligning with the practice’s vision.  Our Part Time Registered Nurses and Medical Receptionists will report directly to you.

This role will be overseeing our GP practice, along with working with our Principals.   Our practice location is in Glen Iris where most of our patients are local and very loyal to our practice.  You will manage the day to day running of our clinic and its associated properties, entities and report directly to our Principals.

Duties:

• Manage overall practice workflow and billing, receipting, reconciliation and rostering (staff)
• Assist with room allocation/doctor rostering within the clinic in conjunction with the admin staff
• Oversee and manage 3 yearly accreditation
• Day to day running of the clinic including dealing with conflicting priorities.
• Utilising the Practice Manager Association and Primary Network to update our medical software/regulations to ensure it is current
• Oversee management of website, medical software, including reminders, recalls and bookings
• Ensuring the practice is compliant with current legislation
• Manage all HR issues relating to: Admin Staff, Nursing Staff, contracted Doctors, Specialists and Allied Health
• Primary contact and liaison for all contracted services and stakeholders
• New Doctor/Registrar recruitment/interviewing/paperwork
• End of day, week and month financial reporting, reporting to the Principals.
• Registrar database maintenance
• Understanding and being skilled in basic book-keeping MYOB (or similar) and working with our bookkeeper (reconciliation of MYOB advantageous) no payroll required)
• Ensuring current processes and procedures are working well, and seeking to upgrade any areas needing improvement
• Attending regular meetings (with staff) and regular meetings with Principals and creating agenda for these meetings and provide minutes to all relevant parties
• Ensuring the practice is COVID-19 safe and compliant with current regulations

Key strengths:

• Being able to lead by example, and promote a positive and inclusive working culture
• Unflappable and flexible, adapting to the practice and the Principals and Doctors needs
• Professional in presentation, written and verbal communication
• Previous experience in GP Practice Management
• Experience with Medical Director and Pracsoft
• Hands on attitude, where nothing is beneath them, whether the job is big or small
• Clear, concise communicator who pre-empts stakeholders and staff’s needs, and who is proactive not reactive.
• Honest, trustworthy, loyal and dependable
• Approachable and willing to work with all stakeholders

Experience:

• 2-5 years Practice Management experience (GP viewed favourably)

The successful applicant will be rewarded with a supportive work environment as well as a great remuneration package, dependent on experience.

How to apply

Follow us on Instagram: RecruitmentatRWS.

Apply for the position quoting reference number 855