Whether you’re starting a new private practice or transitioning to a different medical software system, server-based or cloud-based, how you set it up from the beginning can significantly affect the efficiency and success of your private practice.
At RWS, we’ve provided virtual medical reception services for many years, so we know the challenges practices face when their systems aren’t configured correctly. We often see clinics come to us after struggling with issues caused by poor initial setup: missed appointments, incorrect billing, and underutilised software features, to name just a few.
Here are a few reasons why software setup is important to get right:
A well-configured system can help streamline communication with patients
Setting up SMS templates, for example, can speed up reminders and reduce no-shows. Document templates also ensure consistent, professional correspondence.
A well-configured appointment book means an efficient reception
A well-organised appointment book, where staff can easily identify and book various appointment types, can make a massive difference in day-to-day workflow efficiency and patient satisfaction.
Billing and patient rebates are critical to get right, and a practice nightmare if you are getting it wrong
If not set up correctly, errors can affect your revenue and patient satisfaction. Proper software configuration ensures patients are invoiced accurately and that rebates are processed smoothly.
Set up correctly and you will use the software as it was intended, knowing and benefiting from all the features
Perhaps most importantly, the right setup allows you to fully utilise the features your software offers, saving time and reducing manual work and staff costs.
If you’re unsure where to begin setting up your software efficiently, RWS can assist. Our team specialises in this area, and we understand what works best for medical practices because we’ve helped many other doctors get it right.
We are particularly efficient with Xestro, Gentu and Clinic to Cloud software programs.
For more information, contact us at admin@roomswithstyle.com.au or 1300 073 239