People Problems?

Good staff are hard to find and are vital to the daily running of your practice, but what happens when something goes wrong? Managing staff performance and conduct effectively as well as making sure you comply with all regulations isn’t easy. Do it well and you can reduce your business costs and increase the productivity and efficiency of your staff.

So what do you do if one of your staff members isn’t “toeing the line”?
Here are some guidelines to help you through the process:

  1. Identify the problem. Under performance or misconduct?
  2. How serious is the problem and what do you want to do about it?
  3. Arrange a confidential meeting with your staff member, outlining what you wish to discuss, giving them time to consider the issues.
  4. At the meeting discuss performance/conduct detailing your requirements and expectations:
  5. Give the staff member an opportunity to respond.
  6. Detail the action required to fix the problem. This may include counseling, training, workload adjustments or improved performance.
  7. Include a review timeframe if required.
  8. Advise the staff member of the consequences if there is no improvement within the required timeframe, or if there is a repeat of issues in the case of misconduct.
  9. Document the discussion and have the staff member sign to confirm the accuracy of the interview. Keep a copy in their file.
  10. Remember the best outcome is one where the issue has been resolved and you both feel positive about it.

RWS offers a full HR Management Service. We can manage your staff (including all disciplinary procedures) and HR obligations. Contact us today at to discuss your practice HR Management needs.

How do I get started with RWS?

Complimentary Consultation
Opening hours
Mon – Fri 9.00 – 5.00pm
Camberwell head office
Level 1, 539 Riversdale Rd
Camberwell VIC 3124
Interstate offices
  • NSW: Martin Place, Sydney
  • WA: St Georges Terrace, Perth
  • QLD: Milton Street, Brisbane
  • SA: Pirie Street, Adelaide
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