We love helping doctors get it right from the onset. In private practice, how you begin impacts both your bottom line and long-term satisfaction. A well-structured virtual reception ensures smooth operations for you and our team. When the time comes to transition to your own staff, the effort put into set-up will pay off! An efficient practice also makes recruiting and retaining reception staff much easier.  

Software set-up is a requirement of RWS for all start-up doctors who are new to private practice and for established doctors changing software systems.

Depending on the software you choose and its capabilities, our set-up service includes:

• Practice set-up tasks to ensure you can start seeing patients 
• Communication & appointments processes 
• Appointment book set-up & scheduling processes 
• Additional software customisations 
• Guidance on key templates to increase efficiencies  

Our staff can invite you to a complimentary consultation to discuss your Virtual Reception and Medical Software set-up. 

At RWS, we get to work with many different practice management systems, so we see first-hand how they perform in real practice life. One system we’ve come to really like is Xestro.

We are not business partners with Xestro. This is simply our own view based on the experience our team has had setting up and using the software with our doctors.

Xestro is cloud-based, secure, and designed for specialists. It brings together appointments, billing, theatre lists, patient records, letters, telehealth, and more – all in one place. We’ve found it to be reliable, efficient, and easy for practice teams to learn and use.

Our Virtual Reception team enjoy working with Xestro because it makes managing calls, bookings, and messages so much smoother. In our experience, it really helps take pressure off doctors and keeps the day flowing.

For specialists looking for a system that is future-ready and practical, Xestro is recommended by RWS.

At RWS, we work with many different practice management systems, so we see first-hand which ones best support specialist practices’ day-to-day workflow. With this insight, one company we’ve come to trust is Magentus (creators of Genie & Gentu).

We find Genie to be a reliable desktop favourite, offering a comprehensive range of features that help practices operate efficiently. Building on Genie’s strengths, Gentu delivers a modern cloud-based platform that provides the flexibility to work from anywhere. With Gentu, setup is quick, and it’s easy for both doctors and staff to learn, making it a practical and low-stress solution.

On top of the software benefits, their support team are amazing. They are always helpful, responsive, and ready to assist when needed.

With strong support, dependable performance, and a proven track record, Genie and Gentu are solid choices to consider using in your practice.