This means ensuring your referrers and other stakeholders (e.g. pathology, hospitals, imaging companies) are aware of the changes prior to your move and their systems are brought up to date. RWS work with you to prepare and send a series of timely notifications to your referrers ensuring they feel comfortable with the changes and have time to ask questions. This is an important step to get right to ensure your current referrers are retained. Also, this process provides reassurance that their patients will continue to receive great care.   

We will develop a plan with you for the best ways to communicate to your patients. Letters can be sent via your medical software. Also, our team can notify your current patients to ensure they know where to find you and confirm they are aware of the plan in place for their continued care. The RWS reception staff will work with you to ensure we can answer the common questions patients may have too.   

Our team will ensure your website and online portals are up to date with your new information. Adhering to AHPRA guidelines we can ‘tick the box’ on all requirements and if needed, we can create a new website for you. If you need social media activities, we can design and disseminate posts for you, closely abiding by AHPRA standards. 

Depending on your circumstances you may choose to take on an existing practice brand or wish to create a completely new branding look.  Our team can talk you through your options and the pros and cons for each pathway. Regardless of what you choose we can update any existing stationery to ensure your details are current or create new stationery. 

Many of our doctors wish to market new potential referrers once they have moved. This particularly applies to you if moving to new locations where referrers do not know you. 

We can help you set up MOU agreements between you and other doctors at your new practice. This document is suggested in cases where you are simply renting an additional room. RWS knows how doctor’s work and the potential challenges that come from working together. 

We work with your legal and accounting teams to ensure correct set up. If needed, we can introduce you to trusted industry partners of RWS who have helped many of our doctors over the years. 

Should your transition involve the need to roll-over staff entitlements or conclude your obligations to your staff we can handle this for you. In our experience, this can be a stressful component of practice change for doctors so let us support you and explain what other doctors do in similar situations to yours. 

If new staff are required, we provide a recruitment service.

Can be provided and can include a Practice Health Check of all your systems. If you find yourself without anyone to man the phones, we can also cover your Virtual Reception for you.  

If you require, we can assist with Interior Design, plans, permits and sourcing a new location for you. Our experienced team is here to guide you through the practice transition. We have been supporting practices since 2005 and can provide the guidance to protect your income, retain referral relationships, and ensure a seamless transition.